Customer Service Representative

As an Atlantic Fasteners, Customer Service Representative, you will play an active role in the success of our business. You'll join a tight-knit team serving loyal, long-term customers. Partner with our Account Managers, Operations Team, and manufacturer partners to delight our customers by phone and at our facility. This will grow our business at existing customers, and meet or¬ goals while increasing customer satisfaction.


While the majority of your interactions will take place over the phone, this is not a call center environment but rather a service and¬ distribution center. Use your customer service skills to:


  • Help customers get the parts they need

  • Interact extensively with sales representatives and customers to clarify their needs, and¬ research¬ different situations

  • Provide quotes

  • Take orders

  • Provide post order service


There is a hands-on component to your role. You'll learn a wide variety of parts, from fasteners, personal protective equipment, to cutting tools.




  • 6+¬ months customer service experience

  • 6+¬ months proven problem solving experience

  • Strong computer skills are essential

  • English grammar & language skills, written & verbal

  • High school diploma or equivalent




  • Knowledge of industrial distribution products


Desired characteristics:


  • Desire / ability to learn new systems and processes quickly

  • Accuracy, ability to multi-task, prioritize, organize

  • Sense of humor, desire to succeed

Applied Industrial Technologies (NYSE: AIT)¬  is a leading industrial distributor that offers more than five million parts to serve the needs of MRO and OEM customers in virtually every industry. In addition, Applied¬ provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers maintenance training and inventory management solutions that provide added value to our customers.


We are an equal employment opportunity employer.¬  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.


If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.

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